Introduction To Amdocs CRM Billing Training Course:
The Amdocs CRM Billing is an Web-based front office application used by the contact center agents to create & maintain the customer accounts, manage their services, & handle the customer issues. It is designed to operate as the front-end application to the customer-related activities supported by Amdocs Charging & other Amdocs products. The Amdocs Billing Care’s architecture & the functionality is based on the Amdocs CRM, the leading CRM product in the telecom sector — with more than 100 telecom installations worldwide. The Service providers need an single charging & billing system that is flexible integrated & converged. The Amdocs Convergent Charging and Billing Solution is based on the Amdocs’ ground-breaking Turbo Charging technology which allows service providers to build the single, affordable charging & billing system.