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Amdocs Crm Billing Online Training

Introduction To Amdocs CRM Billing Training Course:

The Amdocs CRM Billing is an Web-based front office application used by the contact center agents to create & maintain the customer accounts, manage their services, & handle the customer issues. It is designed to operate as the front-end application to the customer-related activities supported by Amdocs Charging & other Amdocs products. The Amdocs Billing Care’s architecture & the functionality is based on the Amdocs CRM, the leading CRM product in the telecom sector — with more than 100 telecom installations worldwide. The Service providers need an single charging & billing system that is flexible integrated & converged. The Amdocs Convergent Charging and Billing Solution is based on the Amdocs’ ground-breaking Turbo Charging technology which allows service providers to build the single, affordable charging & billing system.

Amdocs CRM 8.1 Data Model Introduction
Changes to ABP Tables
New Changes in Clarify View
CIH Concepts
Introduction to Amdocs Smart Client Architecture
Amdocs Smart Client Framework 8.2 Introduction
Form Controls
Form Actions
Amdocs CRM backend Introduction
Introduction to Server Architecture
Knowing Beans, Xbeans, Worker Beans, Save Beans and Load Beans
Amdocs Configurator Introduction
Introduction to Amdocs Smart Client designer
Smart Client hands-on exercises
CRM Upgrade Introduction
Upgrade Path
Upgrade Steps