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AMDOCS CRM TRAINING

Amdocs CRM Training Introduction:

Amdocs Billing crm Training is the Web-based front office on a application is used by contact center of a agents to be create and the maintain on a customer accounts, manage their on the services, and handle then customer issues. It is then designed to operate as a front-end application to the customer-related the activities supported by Amdocs Charging and other Amdocs products. Amdocs Billing crm architecture & functionality is based on the Amdocs CRM, then leading CRM product in a telecom sector .Global Online Trainings provides Amdocs Billing crm online Training by top experts. For more information contact our help desk

Amdocs CRM Online Training Course Content

Introduction to the Amdocs CRM 8.1 Data Model
Changes to the ABP Tables
New Changes in the Clarify View
Concepts of the CIH
Introduction to the Amdocs Smart Client Architecture
Introduction to the Amdocs Smart Client Framework 8.2
Form Controls
Form Actions
Introduction to the Amdocs CRM backend
Introduction to the Server Architecture
Introduction to the Server Architecture
Knowing Beans, Xbeans, Worker Beans, Save Beans & Load Beans
Introduction to the Amdocs Configurator
Introduction to the Amdocs Smart Client designer
Smart Client hANDs-on exercises
Introduction to the CRM Upgrade
Upgrade the Path
Upgrade the Steps