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Atg Csc Training

Atg Csc Training

Atg Csc Training Introduction

Atg Csc Training Course Content

Introduction to the Atg Csc
  • Commerce Service Center (CSC) functionality & feature overview
  • Call tracking
Working with the Customers
  • Finding registered customers
  • Linking customers to tickets
  • Creating the new customer accounts
  • Editing the existing customer information
  • Responding to the customers by email
Working with the Orders
  • Order status
  • Finding the existing orders
  • Creating the new orders
  • Editing orders
Processing Returns & Exchanges
  • Initiating returns
  • Initiating the exchanges
  • Processing returned merchandise
Working with Gift Lists & Wishlists
  • Creating gift lists
  • Adding items to lists
  • Purchasing from lists