Atg Csc Training
Atg Csc Training Introduction
Atg Csc Training Course Content
Introduction to the Atg Csc
- Commerce Service Center (CSC) functionality & feature overview
- Call tracking
Working with the Customers
- Finding registered customers
- Linking customers to tickets
- Creating the new customer accounts
- Editing the existing customer information
- Responding to the customers by email
Working with the Orders
- Order status
- Finding the existing orders
- Creating the new orders
- Editing orders
Processing Returns & Exchanges
- Initiating returns
- Initiating the exchanges
- Processing returned merchandise
Working with Gift Lists & Wishlists
- Creating gift lists
- Adding items to lists
- Purchasing from lists