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Bmc Remedy Ar1 Course Content
INTRODUCTION OF AR SYSTEM 7.6.04
- Introduction of fictitious company Venizyne
- Understanding the architecture of AR System
- Identify the benefits of AR System
- Discussion of AR System business roles
ACCESSING THE AR SYSTEM APPLICATIONS
- Using BMC Remedy User
- Using BMC Remedy Mid Tier
- Using the Preference Server
- Accessing forms in AR System
WORKING WITH AR SYSTEM FEATURES
- Working with the Alerts
- Using Basic & Advanced search
- Creation of reports in AR System
- Creation of macros in AR System
USING BMC REMEDY DEVELOPER STUDIO
- Dismantling an AR System application
- Exploring BMC Remedy Developer Studio
- Using forms in AR System
- Creating & using fields
- Using workflow in AR System
UNDERSTANDING THE ACCESS CONTROL
- Understanding access control model in AR System
- Understanding need for users & groups
- Creation of groups in AR System
- Creation of users in AR System
- Implementing access control for forms, fields &
- Workflow
- Setting the default permissions for an application
UNDERSTANDING AR SYSTEM OUT-OF-THE-BOX APPLICATIONS
- Understanding various out-of-the-box applications
