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BMC REMEDY AR2-ONLINE-TRAINING

Bmc Remedy Ar2 Course Content

EXPLORING THE VENIZYNE SCENARIO
  • Understanding the Venizyne case study
  • Understanding the course flow
CREATING & SETTING UP APPLICATIONS
  • Creating a deployable application
  • Creation of AR System groups
  • Creation of AR System users
  • Creation of AR System roles
  • Configuring the Server Information form
  • Specifying default permissions
  • Setting up the password policy
  • Setting up AR System preferences
CREATING & CUSTOMIZING AR SYSTEM OBJECTS
  • Creating a regular form
  • Adding a panel to a regular form
  • Adding fields to a regular form
  • Adding an image to the vacation request form
  • Creating an active link
  • Using the Message action
  • Using Commit Changes action to submit requests
  • Using the Notify action in filters
  • Creating & using a Display Only form
  • Using filters to enforce company policies
  • Using Open Window & Push Fields actions in active  links
  • Using escalations in AR System
  • Creation of menus in AR System
  • Using loin Forms in AR System
  • Creating a results list field
  • Creation of home pages in AR System
  • Creation of Form Views & adding attachments
MAINTAINING APPLICATIONS IN AR SYSTEM
  • Configuring the row level access
  • Using an Assignee Group for access control
  • Using Dynamic groups
  • Creation of Computed group
  • Define Form results list
  • Creating Indexes in AR System
  • Creating an archival process in AR System
  • Creating an auditing process in AR System
  • Exporting AR System data
  • Exporting AR System objects
PERFORMANCE TUNING & TROUBLESHOOTING
  • Understand need for performance goals
  • Creation of AR System log files
  • Creation of effective forms
  • Monitoring AR System environment