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Bmc Remedy Ar2 Course Content
EXPLORING THE VENIZYNE SCENARIO
- Understanding the Venizyne case study
- Understanding the course flow
CREATING & SETTING UP APPLICATIONS
- Creating a deployable application
- Creation of AR System groups
- Creation of AR System users
- Creation of AR System roles
- Configuring the Server Information form
- Specifying default permissions
- Setting up the password policy
- Setting up AR System preferences
CREATING & CUSTOMIZING AR SYSTEM OBJECTS
- Creating a regular form
- Adding a panel to a regular form
- Adding fields to a regular form
- Adding an image to the vacation request form
- Creating an active link
- Using the Message action
- Using Commit Changes action to submit requests
- Using the Notify action in filters
- Creating & using a Display Only form
- Using filters to enforce company policies
- Using Open Window & Push Fields actions in active links
- Using escalations in AR System
- Creation of menus in AR System
- Using loin Forms in AR System
- Creating a results list field
- Creation of home pages in AR System
- Creation of Form Views & adding attachments
MAINTAINING APPLICATIONS IN AR SYSTEM
- Configuring the row level access
- Using an Assignee Group for access control
- Using Dynamic groups
- Creation of Computed group
- Define Form results list
- Creating Indexes in AR System
- Creating an archival process in AR System
- Creating an auditing process in AR System
- Exporting AR System data
- Exporting AR System objects
PERFORMANCE TUNING & TROUBLESHOOTING
- Understand need for performance goals
- Creation of AR System log files
- Creation of effective forms
- Monitoring AR System environment
