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BMC-Remedy-CM-training

Introduction To BMC Remedy Change Management Training Course:

The BMC Remedy Change Management provides an system of planning, scheduling, implementing, & tracking changes that need to be completed within your organization. BMC Remedy Change Management includes change requests & approval, risk analysis, planning, &  recording changes to the production environment in the BMC Atrium Configuration Management Database .The BMC Remedy Change Management part of the BSM strategy enables you to gain control on the IT environment & the automate the entire change lifecycle, thus reducing  business impact of changes. In BMC Remedy CM Training, participants are introduced to the functionality of BMC Remedy Change Management 8.0, including the Release Management module. And also learn how to perform various tasks from these roles: requester, change coordinator, task implementer,and much more.

BMC Remedy CM Online Training Course Content

INTRODUCTION TO CHANGE MANAGEMENT
  • Identifying ITSM Applications
  • Change & Release Management Roles
  • Change Management Process &Lifecycle
  • Release Management Process
NAVIGATING THE CONSOLES
  • Accessing the Applications
  • Navigating the Change/Release Management Console
  • Social Networking
  • Overview Console & Requester Console
CREATING CHANGE REQUESTS
  • Change Procedures Overview
  • Creating & Assigning Change Requests
PLANNING & APPROVING CHANGES
  • Change Procedures Overview
  • Planning & Approving a Change Request
PROCESSING CHANGE REQUESTS
  • Change Procedures
  • Searching for Change Requests
  • Working with Tasks
  • Processing  & Closing Changes
WORKING WITH RELEASES
  • Release Procedures & Lifecycle
  • Creating a Release
  • Closing Releases
USING COMMON FEATURES
  • Working with Reports & Flashboards
  • Supplemental Features