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BMC REMEDY IT ADMIN1-ONLINE-TRAINING

Bmc Remedy It Admin1 Course Content

OVERVIEW OF ITSM ARCHITECTURE
  • BMC Remedy ITSM application purpose
  • BMC Remedy ITSM architecture
  • Foundation data
  • Online documentation & community improvements
ITSM ENHANCEMENTS
  • Access improvements
  • Social media
  • Hub & spoke technology
DEFINING COMPANIES & LOCATION
  • Defining companies
  • Defining company organizations & locations
SUPPORT ORGANIZATIONS & SUPPORT GROUPS
  • Purpose of support groups
  • Configuring optional information
  • Configuring social media
DEFINING PEOPLE
  • Permission groups & functional roles
  • Configuring people
  • Other people management activities
CATALOG SETUP
  • Product catalog setup
  • Operational catalog setup
  • Generic catalog & assignments
OTHER APPLICATION CONFIGURATION TASKS
  • Data management tool
  • Approval server
  • Task management
  • Email Rule Engine
  • Hub & spoke