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Bmc Remedy IT Admin2

Bmc Remedy IT Admin2 Course Content

APPLICATION USERS & ADMINISTRATORS
  • Application User’s Perspective
  • Application Administrator’s Perspective
  • Online Documentation Portal
DATA FOUNDATION
  • Companies, Organization & Locations
  • Support Groups & People
  • Data Management Tool
  • Categorizations
  • Assignment
CONFIGURING THE REQUESTER CONSOLE
  • Guest User
  • Permission Group
SOCIAL COLLABORATION
  • BMC Chat
  • Twitter
  • RSS Feeds
NOTIFICATIONS
  • Individual Notifications
  • Group Notifications
  • Email Inbound
DEFINE FORM BEHAVIOR
  • Form Views
  • Behavior Rules
  • BMC Atrium Service Context
INCIDENT MANAGEMENT FILL-IN AIDS
  • Incident Templates
  • Incident Scripts
  • Incident Decision Trees
CHANGE & RELEASE TEMPLATES
  • Change Templates
  • Release Templates
  • Activities
TASK MANAGEMENT SYSTEM
  • Overview of Task Management System
  • TMS Configuration
CHANGE & RELEASE MANAGEMENT APPROVAL
  • Process Approval
  • Mapping Approval
CHANGE RISK & ADVANCED CHANGE OPTIONS
  • Determine Risk
  • Change Lifecycle
  • Change Calendar
  • Custom Changes Process Flows
ASSET MANAGEMENT LICENSING & APPROVALS
  • Software Licenses & Contracts
  • Approvals & Notifications
ASSET MANAGEMENT CIS & FINANCIALS
  • CI Functionality
  • Financials
OVERLAYS
  • Purpose
  • Considerations
  • Preserving ITSM Customization
HUB & SPOKE
  • Purpose
  • Considerations