Bmc Remedy IT Admin2 Course Content
APPLICATION USERS & ADMINISTRATORS
- Application User’s Perspective
- Application Administrator’s Perspective
- Online Documentation Portal
DATA FOUNDATION
- Companies, Organization & Locations
- Support Groups & People
- Data Management Tool
- Categorizations
- Assignment
CONFIGURING THE REQUESTER CONSOLE
- Guest User
- Permission Group
SOCIAL COLLABORATION
- BMC Chat
- Twitter
- RSS Feeds
NOTIFICATIONS
- Individual Notifications
- Group Notifications
- Email Inbound
DEFINE FORM BEHAVIOR
- Form Views
- Behavior Rules
- BMC Atrium Service Context
INCIDENT MANAGEMENT FILL-IN AIDS
- Incident Templates
- Incident Scripts
- Incident Decision Trees
CHANGE & RELEASE TEMPLATES
- Change Templates
- Release Templates
- Activities
TASK MANAGEMENT SYSTEM
- Overview of Task Management System
- TMS Configuration
CHANGE & RELEASE MANAGEMENT APPROVAL
- Process Approval
- Mapping Approval
CHANGE RISK & ADVANCED CHANGE OPTIONS
- Determine Risk
- Change Lifecycle
- Change Calendar
- Custom Changes Process Flows
ASSET MANAGEMENT LICENSING & APPROVALS
- Software Licenses & Contracts
- Approvals & Notifications
ASSET MANAGEMENT CIS & FINANCIALS
- CI Functionality
- Financials
OVERLAYS
- Purpose
- Considerations
- Preserving ITSM Customization
