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bmc remedy itsm training

BMC Remedy itsm training Course content:

APPLICATION USERS  & APPLICATION ADMINISTRATORS
  • The Application User’s Perspective
  • The Application Administrator’s Perspective
  • The Online Documentation Portal
FOUNDATION DATA
  • Companies, Organization, & Locations
  • Support Groups &  People
  • The Data Management Tool
  • Categorizations Concepts
CONFIGURING  REQUESTER CONSOLE
  • Guest_ User
  • Permission_Groups
THE SOCIAL COLLABORATION
  • BMC_ Chat
  • Twitter,
  • RSS_Feeds
NOTIFICATIONS
  • The Individual Notifications
  • The Group Notifications
  • The Inbound Email
DEFINE THE FORM BEHAVIOR
  • Form_Views
  • Behavio_ Rules
  • The BMC Atrium Service Context
INCIDENT MANAGEMENT FILL-IN AIDS
  • Incident_ Templates
  • Incident_Scripts
  • The Incident Decision Trees
CHANGE & RELEASE TEMPLATES
  •   Change in Templates
  •  Release  of Templates
  •  Activities
THE TASK MANAGEMENT SYSTEM
  • Basics of Task Management System
  • TMS_ Configuration
CHANGE &  RELEASE MANAGEMENT APPROVAL
  • Approval of Process
  • Approval _Mapping
CHANGE RISK &  ADVANCED CHANGE OPTIONS
  • Determine of Risk
  • Change in Lifecycle
  • Change_ Calendar
  •  Custom Change Process Flows
ASSET MANAGEMENT LICENSING &  APPROVALS
  • Software Licenses &  Contracts
  • Approvals &  Notifications
ASSET MANAGEMENT CIS & FINANCIALS
  • CI_ Functionality
  •  Financials
OVERLAYS
  • Purpose
  • Considerations,
  • Preserving the ITSM Customization
HUB & SPOKE
  • Purpose,
  • Considerations