BMC Remedy itsm training Course content:
APPLICATION USERS & APPLICATION ADMINISTRATORS
- The Application User’s Perspective
- The Application Administrator’s Perspective
- The Online Documentation Portal
FOUNDATION DATA
- Companies, Organization, & Locations
- Support Groups & People
- The Data Management Tool
- Categorizations Concepts
CONFIGURING REQUESTER CONSOLE
- Guest_ User
- Permission_Groups
THE SOCIAL COLLABORATION
- BMC_ Chat
- Twitter,
- RSS_Feeds
NOTIFICATIONS
- The Individual Notifications
- The Group Notifications
- The Inbound Email
DEFINE THE FORM BEHAVIOR
- Form_Views
- Behavio_ Rules
- The BMC Atrium Service Context
INCIDENT MANAGEMENT FILL-IN AIDS
- Incident_ Templates
- Incident_Scripts
- The Incident Decision Trees
CHANGE & RELEASE TEMPLATES
- Change in Templates
- Release of Templates
- Activities
THE TASK MANAGEMENT SYSTEM
- Basics of Task Management System
- TMS_ Configuration
CHANGE & RELEASE MANAGEMENT APPROVAL
- Approval of Process
- Approval _Mapping
CHANGE RISK & ADVANCED CHANGE OPTIONS
- Determine of Risk
- Change in Lifecycle
- Change_ Calendar
- Custom Change Process Flows
ASSET MANAGEMENT LICENSING & APPROVALS
- Software Licenses & Contracts
- Approvals & Notifications
ASSET MANAGEMENT CIS & FINANCIALS
- CI_ Functionality
- Financials
OVERLAYS
- Purpose
- Considerations,
- Preserving the ITSM Customization
