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BMC Remedy Training

BMC Remedy Training

BMC Remedy Training Course Introduction:

BMC Remedy Training is an IT service management tool designed specifically for mobile devices. This innovative application enables employees and IT personnel to improve their productivity with very detailed reports, attractive visualizations, and other ITSM features combined with social and modern elements. Remedy is a very powerful tool with many innovations that can actually revolutionize the digital workplace.

Global Online Trainings offers BMC Remedy Training online classes with flexi hour advantage and with most reasonable fee.  BMC Remedy Online Training tutorial, made here with best industry updates. To know more detail about this module call /mail the help-desk.

BMC REMEDY ITSM TRAINING COURSE CONTENT:

APPLICATION USERS & APPLICATION ADMINISTRATORS
  • The Application User’s Perspective
  • The Application Administrator’s Perspective
  • The Online Documentation Portal
FOUNDATION DATA
  • Companies, Organization, & Locations
  • Support Groups & People
  • The Data Management Tool
  • Categorizations Concepts
CONFIGURING REQUESTER CONSOLE
  • Guest_ User
  • Permission_Groups
THE SOCIAL COLLABORATION
  • BMC_ Chat
  • Twitter,
  • RSS_Feeds
NOTIFICATIONS
  • The Individual Notifications
  • The Group Notifications
  • The Inbound Email
DEFINE THE FORM BEHAVIOR
  • Form_Views
  • Behavio_ Rules
  • The BMC Atrium Service Context
INCIDENT MANAGEMENT FILL-IN AIDS
  • Incident_ Templates
  • Incident_Scripts
  • The Incident Decision Trees
CHANGE & RELEASE TEMPLATES
  • Change in Templates
  • Release of Templates
  • Activities
THE TASK MANAGEMENT SYSTEM
  • Basics of Task Management System
  • TMS_ Configuration
CHANGE & RELEASE MANAGEMENT APPROVAL
  • Approval of Process
  • Approval _Mapping
CHANGE RISK & ADVANCED CHANGE OPTIONS
  • Determine of Risk
  • Change in Lifecycle
  • Change_ Calendar
  • Custom Change Process Flows
ASSET MANAGEMENT LICENSING & APPROVALS
  • Software Licenses & Contracts
  • Approvals & Notifications
ASSET MANAGEMENT CIS & FINANCIALS
  • CI_ Functionality
  • Financials
OVERLAYS
  • Purpose
  • Considerations,
  • Preserving the ITSM Customization
HUB & SPOKE
  • Purpose,
  • Considerations

Benefits of BMC Remedy Training:

  • People-centric user experiences encourages people to work more efficiently
  • Stunning reports and visualizations enable users to explore data intuitively
  • Remedy 9 native mobile apps let users access the platform anywhere
  • Embedded ITIL v3 processes, with industry best practice reports and KPIs available out-of-the-box
  • Drag-and-drop change calendars, automated collision detection, and visual impact analysis graphs

Features of BMC Remedy Training:

  • Smart Reporting
  • Incident Management
  • MyIT Self Service
  • Problem Management
  • Knowledge Management
  • Service Request Management
  • Asset and Service Level Management
  • Developer Studio
  • Platform Administration
  • Configuration Management
  • Virtual Chat
  • Custom Applications
  • Release Management

BMC REMEDY CM ONLINE TRAINING COURSE CONTENT

INTRODUCTION TO CHANGE MANAGEMENT
  • Identifying ITSM Applications
  • Change & Release Management Roles
  • Change Management Process &Lifecycle
  • Release Management Process
NAVIGATING THE CONSOLES
  • Accessing the Applications
  • Navigating the Change/Release Management Console
  • Social Networking
  • Overview Console & Requester Console
CREATING CHANGE REQUESTS
  • Change Procedures Overview
  • Creating & Assigning Change Requests
PLANNING & APPROVING CHANGES
  • Change Procedures Overview
  • Planning & Approving a Change Request
PROCESSING CHANGE REQUESTS
  • Change Procedures
  • Searching for Change Requests
  • Working with Tasks
  • Processing & Closing Changes
WORKING WITH RELEASES
  • Release Procedures & Lifecycle
  • Creating a Release
  • Closing Releases
USING COMMON FEATURES
  • Working with Reports & Flashboards
  • Supplemental Features

About BMC Change Management

  • BMC Change Management provides a system of planning, scheduling, implementing, and tracking changes that need to be completed within your organization.
  • BMC Change Management is closely aligned with standard ITIL service management processes.
  • It works in conjunction with the BMC Remedy Approval Server and the other BMC Remedy IT Service Management (BMC Remedy ITSM) applications.
  • Using BMC Change Management in combination with these applications enables you to assess the scope of the change, analyze the costs associated with the change (in terms of time and expense), perform impact and risk analysis, and schedule the resources needed to complete the change.
  • Using the BMC Service Level Management (BMC SLM) application enables you to define service targets and measure the efforts of your support staff as they implement the changes.

BMC Remedy ITSM/ CM Training outline:

  • Program Name: BMC Remedy ITSM / CM Training course
  • Course Duration:  35 Hours
  • Mode: Online virtual classes and corporate
  • Timings: According to one’s feasibility
  • System Access : will be provided
  • Batch Type: Regular , weekends and fast track
  • Trainees will get the soft copy material.
  • Sessions will be conduct through WEBEX, GOTOMEETING OR SKYPE.
  • Basic Requirements: Good Internet Speed, Headset