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CICD Training Course Content:

Chapter 1:  The Cisco Unified Communications Solutions
  • Topic 1: Understanding Components of theCisco Unified Communications Solutions
  • Topic 2: Understanding the Characteristics of Cisco Unified Communications Solutions
Chapter 2: Administrator &End-User Interfaces
  • Topic 1: Understanding The Administrator Interfaces
  • Discovery 1: Verify the System Information
  • Discovery 2: Obtain Platform Details with CLI from  the Cisco Unified Communications Manager
  • Discovery 3: Verify  the Voicemail Integration
  • Topic 2: Understanding the End-User Interfaces

 

Chapter 3: Call Flows in  the Cisco Call Control Platforms
  • Topic 1: Understanding the Call Flows & Call Legs
  • Topic 2: Understanding Configuration Components that Impact the Call Flows in Cisco Unified Communications Manager
  • Discovery 4: Discover of Cisco Unified Communications Manager CoS Implementation
  • Discovery 5: Discover _Cisco Unified Communications Manager Call Routing Implementation
  • Topic 3: Understanding  the Configuration Components That Impact Call Flows in The  Cisco Unified Communications Manager Express
  • Discovery 6: Discover Cisco Unified Communications Manager Express COR Implementation
  • Discovery 7: Discover  Cisco Unified Communications Manager Express Call Routing Implementation
Chapter 4: Endpoint & End-User Administration
  • Topic 1: Understanding  The End-User Characteristics and Configuration Requirements
  • Topic 2: Understanding The End-User Implementation Options
  • Topic 3: Understanding The Endpoint Characteristics & Configuration Requirements
  • Topic 4: Understanding The Endpoint Implementation Options
  • Discovery 8: Configure & Verify Endpoint Basic Configuration Elements
  • Discovery 9: The  Device Settings Configuration
Chapter 5: End User Telephony & Mobility Features
  • Topic 1: Understanding  The  Telephony Features
  • Topic 2: Enabling  The Telephony Features
  • Discovery 10: Configure Cisco Extension Mobility
  • Discovery 11: Configure The Hunt Groups
  • Topic 3: Understanding The Mobility Features
  • Topic 4: Enabling The Mobility Features
  • Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
  • Discovery 13: Configure Cisco Unified Mobile Voice Access in theCisco Unified Communications Manager
Chapter 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
  • Topic 1: Understanding  The Cisco Unity Connection
  • Discovery 14: Verifying Cisco Unity Connection Integration
  • Topic 2: Understanding The End User and Voice Mailbox Characteristics and Configuration Requirements
  • Topic 3: Understanding  The End User & Voice Mailbox Implementation Options
  • Discovery 15: Configure an User Template
  • Discovery 16: Configure an User
  • Discovery 17: Configure The Cisco MediaSense for Video Greeting
  • Discovery 18: Configure Cisco Unity Connection for Video Greeting
  • Topic 4: Understanding  The Cisco Unified Communications Manager IM &Presence Service
  • Topic 5: Enabling Cisco Unified Communications Manager IM & Presence Service
Chapter 7: The  Cisco Unified Communications Solutions Maintenance
  • Topic 1: Providing  The End-User Support
  • Topic 2: Understanding Cisco Unified Communications Manager Reports
  • Discovery 19: Use of Cisco Unified Reporting
  • Topic 3: Understanding The  Cisco Unified Communications Manager CDR Analysis & Reporting Tool Reports
  • Discovery 20: Configuring The System Settings in the Cisco Unified Communications Manager CAR Tool
  • Discovery 21: Generating The User Reports
  • Discovery 22: Generate & View a QoS Detail Report
  • Discovery 23: Generate & View an Gateway Utilization Report
  • Topic 4: Monitoring  System with Cisco Unified Real-Time Monitoring Tool
  • Topic 5: Monitoring Voicemail in The Cisco Unity Connection
  • Discovery 24: Generate an Cisco Unity Connection Serviceability Report
  • Discovery 25: Generate The Cisco Unified Serviceability Reports
  • Topic 6: Understanding Disaster Recovery System