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CICD Training Course Content:
Chapter 1: The Cisco Unified Communications Solutions
- Topic 1: Understanding Components of theCisco Unified Communications Solutions
- Topic 2: Understanding the Characteristics of Cisco Unified Communications Solutions
Chapter 2: Administrator &End-User Interfaces
- Topic 1: Understanding The Administrator Interfaces
- Discovery 1: Verify the System Information
- Discovery 2: Obtain Platform Details with CLI from the Cisco Unified Communications Manager
- Discovery 3: Verify the Voicemail Integration
- Topic 2: Understanding the End-User Interfaces
Chapter 3: Call Flows in the Cisco Call Control Platforms
- Topic 1: Understanding the Call Flows & Call Legs
- Topic 2: Understanding Configuration Components that Impact the Call Flows in Cisco Unified Communications Manager
- Discovery 4: Discover of Cisco Unified Communications Manager CoS Implementation
- Discovery 5: Discover _Cisco Unified Communications Manager Call Routing Implementation
- Topic 3: Understanding the Configuration Components That Impact Call Flows in The Cisco Unified Communications Manager Express
- Discovery 6: Discover Cisco Unified Communications Manager Express COR Implementation
- Discovery 7: Discover Cisco Unified Communications Manager Express Call Routing Implementation
Chapter 4: Endpoint & End-User Administration
- Topic 1: Understanding The End-User Characteristics and Configuration Requirements
- Topic 2: Understanding The End-User Implementation Options
- Topic 3: Understanding The Endpoint Characteristics & Configuration Requirements
- Topic 4: Understanding The Endpoint Implementation Options
- Discovery 8: Configure & Verify Endpoint Basic Configuration Elements
- Discovery 9: The Device Settings Configuration
Chapter 5: End User Telephony & Mobility Features
- Topic 1: Understanding The Telephony Features
- Topic 2: Enabling The Telephony Features
- Discovery 10: Configure Cisco Extension Mobility
- Discovery 11: Configure The Hunt Groups
- Topic 3: Understanding The Mobility Features
- Topic 4: Enabling The Mobility Features
- Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
- Discovery 13: Configure Cisco Unified Mobile Voice Access in theCisco Unified Communications Manager
Chapter 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
- Topic 1: Understanding The Cisco Unity Connection
- Discovery 14: Verifying Cisco Unity Connection Integration
- Topic 2: Understanding The End User and Voice Mailbox Characteristics and Configuration Requirements
- Topic 3: Understanding The End User & Voice Mailbox Implementation Options
- Discovery 15: Configure an User Template
- Discovery 16: Configure an User
- Discovery 17: Configure The Cisco MediaSense for Video Greeting
- Discovery 18: Configure Cisco Unity Connection for Video Greeting
- Topic 4: Understanding The Cisco Unified Communications Manager IM &Presence Service
- Topic 5: Enabling Cisco Unified Communications Manager IM & Presence Service
Chapter 7: The Cisco Unified Communications Solutions Maintenance
- Topic 1: Providing The End-User Support
- Topic 2: Understanding Cisco Unified Communications Manager Reports
- Discovery 19: Use of Cisco Unified Reporting
- Topic 3: Understanding The Cisco Unified Communications Manager CDR Analysis & Reporting Tool Reports
- Discovery 20: Configuring The System Settings in the Cisco Unified Communications Manager CAR Tool
- Discovery 21: Generating The User Reports
- Discovery 22: Generate & View a QoS Detail Report
- Discovery 23: Generate & View an Gateway Utilization Report
- Topic 4: Monitoring System with Cisco Unified Real-Time Monitoring Tool
- Topic 5: Monitoring Voicemail in The Cisco Unity Connection
- Discovery 24: Generate an Cisco Unity Connection Serviceability Report
- Discovery 25: Generate The Cisco Unified Serviceability Reports
- Topic 6: Understanding Disaster Recovery System
