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Cisco Call Manager Training Course Content:

Chapter 1

Topic 1 Planning The CallManager Implementation  

Topic 2 Planning The Centralized Call Processing Deployments  

Topic 3 Installation of CallManager  

Topic 4 Backing Up &  Restoring the Environment  

Topic 5 Upgrading & Patching CallManager  

Topic 6 Securing _ Environment  

Topic 7 Configuring CallManager & IP Telephony Components  

Chapter 2

Topic 8 Managing Services & Parameters  

Topic 9 Using The Multilevel Administration  

Topic 10 Mastering The Directory Integration  

Topic 11 Administering The Call Detail Records  

Topic 12 Managing & Monitoring the System  

Topic 13 Using The Real-Time Monitoring Tool  

Topic 14 The CallManager 4.0 New Feature Description