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Cisco uccx Training Course Content:

Chapter 1
  • Introduction
  • Installation of the CCX
  • Post Installation procedure
  • The Directory Numbers for Agents
  • User_Capability
  • Cisco UCM Telephony Subsystem_CTI Ports
  • RMCM Subsystem- RMCM, CSQ, Teams, Resources
  • The Script Application
  • Phone Service for the CCX Agent Login
  • The Controlled Devices
  • Testing CSQ with the  IP Phone Agent
  • Plugins &  Application Installation
  • The Cisco Supervisor Desktop
Chapter 2
  • Concepts of Cisco Mobile Supervisor on iPhone/iPad
  • CCX Editor &  Basic Scripting
  • Least Skilled Agent for the Call Routing
  • Historical Reports  and Scheduled Reports
  • Licensing
  • Concepts of Cisco Agent Desktop  
  • Cisco Agent Desktop Browser Edition (
  • Reason- Codes
  • Wrap Up Data &  Work State
  • Backup
  • Redundancy