Cisco uccx Training Course Content:
Chapter 1
- Introduction
- Installation of the CCX
- Post Installation procedure
- The Directory Numbers for Agents
- User_Capability
- Cisco UCM Telephony Subsystem_CTI Ports
- RMCM Subsystem- RMCM, CSQ, Teams, Resources
- The Script Application
- Phone Service for the CCX Agent Login
- The Controlled Devices
- Testing CSQ with the IP Phone Agent
- Plugins & Application Installation
- The Cisco Supervisor Desktop
Chapter 2
- Concepts of Cisco Mobile Supervisor on iPhone/iPad
- CCX Editor & Basic Scripting
- Least Skilled Agent for the Call Routing
- Historical Reports and Scheduled Reports
- Licensing
- Concepts of Cisco Agent Desktop
- Cisco Agent Desktop Browser Edition (
- Reason- Codes
- Wrap Up Data & Work State
- Backup
- Redundancy
