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Comp Tia A+-online-training

Comp Tia A+ online training course content

PC Hardware
Configure and apply BIOS settings.
  • Install firmware upgrades – flash BIOS
  • BIOS component information
  • RAM
  • Hard drive
  • Optical drive
  • CPU
  • BIOS configurations
  • Boot sequence
  • Enabling and disabling devices
  • Date/time
  • Clock speeds
  • Virtualization support
  • BIOS security (passwords, drive encryption: TPM, lo-jack)
  • Use built-in diagnostics
  • Monitoring
  • Temperature monitoring
  • Fan speeds
  • Intrusion detection/notification
  • Voltage
  • Clock
  • Bus speed
Differentiate between motherboard components, their purposes, and properties.
  • Sizes
  • ATX
  • Micro-ATX
  • ITX
  • Expansion slots
  • PCI
  • PCI-X
  • PCIe
  • miniPCI
  • CNR
  • AGP2x, 4x, 8x
  • RAM slots
  • CPU sockets
  • Chipsets
  • North Bridge
  • South Bridge
  • CMOS battery
  • Jumpers
  • Power connections and types
  • Fan connectors
  • Front panel connectors
  • USB
  • Audio
  • Power button
  • Power light
  • Drive activity lights
  • Reset button
  • Bus speeds
Compare and contrast RAM types and features.
  • Types
  • DDR
  • DDR2
  • DDR3
  • SDRAM
  • SODIMM
  • RAMBUS
  • DIMM
  • Parity vs. non-parity
  • ECC vs. non-ECC
  • RAM configurations
  • Single channel vs. dual channel vs. triple channel
  • Single sided vs. double sided
  • RAM compatibility and speed
Install and configure expansion cards.
  • Sound cards
  • Video cards
  • Network cards
  • Serial and parallel cards
  • USB cards
  • Firewire cards
  • Storage cards
  • Modem cards
  • Wireless/cellular cards
  • TV tuner cards
  • Video capture cards
  • Riser cards
Install and configure storage devices and use appropriate media.
  • Optical drives
  • CD-ROM
  • DVD-ROM
  • Blu-Ray
  • Combo drives and burners
  • CD-RW
  • DVD-RW
  • Dual Layer DVD-RW
  • BD-R
  • BD-RE
  • Connection types
  • External
  • USB
  • Firewire
  • eSATA
  • Ethernet
  • Internal SATA, IDE and SCSI
  • IDE configuration and setup (Master, Slave, Cable Select)
  • SCSI IDs (0 – 15)
  • Hot swappable drives
  • Hard drives
  • Magnetic
  • 5400 rpm
  • 7200 rpm
  • 10,000 rpm
  • 15,000 rpm
  • Solid state/flash drives
  • Compact flash
  • SD
  • Micro-SD
  • Mini-SD
  • xD
  • SSD
  • RAID types
  • Floppy drive
  • Tape drive
  • Media capacity
  • CD
  • CD-RW
  • DVD-RW
  • DVD
  • Blu-Ray
  • Tape
  • Floppy
  • DVD DL
Differentiate among various CPU types and features and select the appropriate cooling method.
  • Socket types
  • Intel: LGA, 775, 1155, 1156, 1366
  • AMD: 940, AM2, AM2+, AM3, AM3+, FM1, F
  • Characteristics
  • Speeds
  • Cores
  • Cache size/type
  • Hyperthreading
  • Virtualization support
  • Architecture (32-bit vs. 64-bit)
  • Integrated GPU
  • Cooling
  • Heat sink
  • Fans
  • Thermal paste
  • Liquid-based
  • Compare and contrast various connection interfaces and explain their purpose.
  • Physical connections
  • USB 1.1 vs. 2.0 vs. 3.0 speed and distance characteristics
  • onnector types: A, B, mini, micro
  • Firewire 400 vs. Firewire 800 speed and distance characteristics
  • SATA1 vs. SATA2 vs. SATA3, eSATA, IDE speeds
  • Other connector types
  • Serial
  • Parallel
  • VGA
  • HDMI
  • DVI
  • Audio
  • RJ-45
  • Analog vs. digital transmission
  • VGA vs. HDMI
  • Speeds, distances and frequencies of wireless device connections
  • Bluetooth
  • IR
  • RF
Install an appropriate power supply based on a given scenario.
  • Connector types and their voltages
  • SATA
  • Molex
  • 4/8-pin 12v
  • PCIe 6/8-pin
  • 20-pin
  • 24-pin
  • Floppy
  • Specifications
  • Wattage
  • Size
  • Number of connectors
  • ATX
  • Micro-ATX
  • Dual voltage options
Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs.
  • Graphic / CAD / CAM design workstation
  • Powerful processor
  • High-end video
  • Maximum RAM
  • Audio/Video editing workstation
  • Specialized audio and video card
  • Large fast hard drive
  • Dual monitors
  • Virtualization workstation
  • Maximum RAM and CPU cores
  • Gaming PC
  • Powerful processor
  • High-end video/specialized GPU
  • Better sound card
  • High-end cooling
  • Home Theater PC
  • Surround sound audio
  • HDMI output
  • HTPC compact form factor
  • TV tuner
  • Standard thick client
  • Desktop applications
  • Meets recommended requirements for running Windows
  • Thin client
  • Basic applications
  • Meets minimum requirements for running Windows
  • Home Server PC
  • Media streaming
  • File sharing
  • Print sharing
  • Gigabit NIC
  • RAID array
Given a scenario, evaluate types and features of display devices.
  • Types
  • CRT
  • LCD
  • LED
  • Plasma
  • Projector
  • OLED
  • Refresh rates
  • Resolution
  • Native resolution
  • Brightness/lumens
  • Analog vs. digital
  • Privacy/antiglare filters
  • Multiple displays
  • Identify connector types and associated cables.
  • Display connector types
  • DVI-D
  • DVI-I
  • DVI-A
  • DisplayPort
  • RCA
  • HD15 (i.e. DE15 or DB15)
  • BNC
  • miniHDMI
  • RJ-45
  • miniDin-6
  • Display cable types
  • HDMI
  • DVI
  • VGA
  • Component
  • Composite
  • S-video
  • RGB
  • Coaxial
  • Ethernet
  • Device connectors and pin arrangements
  • SATA
  • eSATA
  • PATA
  • IDE
  • EIDE
  • Floppy
  • USB
  • IEEE1394
  • SCSI
  • PS/2
  • Parallel
  • Serial (DB-9)
  • Audio
  • RJ-45
  • Device cable types
  • SATA
  • eSATA
  • IDE
  • EIDE
  • Floppy
  • USB
  • IEEE1394
  • SCSI
  • 68pin vs. 50pin vs. 25pin
  • Parallel
  • Serial
  • Ethernet
  • Phone
Install and configure various peripheral devices.
  • Input devices
  • Mouse
  • Keyboard
  • Touch screen
  • Scanner
  • Barcode reader
  • KVM
  • Microphone
  • Biometric devices
  • Game pads
  • Joysticks
  • Digitizer
  • Multimedia devices
  • Digital cameras
  • Microphone
  • Webcam
  • Camcorder
  • MIDI enabled devices
  • Output devices
  • Printers
  • Speakers
  • Display devices
Networking
Identify types of network cables and connectors.
  • Fiber
  • Connectors: SC, ST and LC
  • Twisted Pair
  • Connectors: RJ-11, RJ-45
  • Wiring standards: T568A, T568B
  • Coaxial
  • Connectors: BNC, F-connector
Categorize characteristics of connectors and cabling.
  • Fiber
  • Types (single-mode vs. multi-mode)
  • Speed and transmission limitations
  • Twisted pair
  • Types: STP, UTP, CAT3, CAT5, CAT5e, CAT6, plenum, PVC
  • Speed and transmission limitations
  • Coaxial
  • Types: RG-6, RG-59
  • Speed and transmission limitations
Explain properties and characteristics of TCP/IP.
  • IP class
  • Class A
  • Class B
  • Class C
  • IPv4 vs. IPv6
  • Public vs. private vs. APIPA
  • Static vs. dynamic
  • Client-side DNS
  • DHCP
  • Subnet mask
  • Gateway
Explain common TCP and UDP ports, protocols, and their purpose.
  • Ports
  • 21 – FTP
  • 23 – TELNET
  • 25 – SMTP
  • 53 – DNS
  • 80 – HTTP
  • 110 – POP3
  • 143 – IMAP
  • 443 – HTTPS
  • 3389 – RDP
  • Protocols
  • DHCP
  • DNS
  • LDAP
  • SNMP
  • SMB
  • CIFS
  • SSH
  • SFTP
  • TCP vs. UDP
Compare and contrast wireless networking standards and encryption types.
  • Standards
  • 802.11 a/b/g/n
  • Speeds, distances and frequencies
  • Encryption types
  • WEP, WPA, WPA2, TKIP, AES
Install, configure, and deploy a SOHO wireless/wired router using appropriate settings.
  • MAC filtering
  • Channels (1 – 11)
  • Port forwarding, port triggering
  • SSID broadcast (on/off)
  • Wireless encryption
  • Firewall
  • DHCP (on/off)
  • DMZ
  • NAT
  • WPS
  • Basic QoS
Compare and contrast Internet connection types and features.
  • Cable
  • DSL
  • Dial-up
  • Fiber
  • Satellite
  • SDN
  • Cellular (mobile hotspot)
  • Line of sight wireless internet service
  • WiMAX
Identify various types of networks.
  • LAN
  • WAN
  • PAN
  • MAN
  • Topologies
  • Mesh
  • Ring
  • Bus
  • Star
  • Hybrid
Compare and contrast network devices, their functions, and features.
  • Hub
  • Switch
  • PoE
  • Router
  • Access point
  • Bridge
  • Modem
  • NAS
  • Firewall
  • VoIP phones
  • Internet appliance
Given a scenario, use appropriate networking tools.
  • Crimper
  • Multimeter
  • Toner probe
  • Cable tester
  • Loopback plug
  • Punchdown tool
Laptops
Install and configure laptop hardware and components.
  • Expansion options
  • Express card /34
  • Express card /54
  • PCMCIA
  • SODIMM
  • Flash
  • Hardware/device replacement
  • Keyboard
  • Hard Drive (2.5 vs. 3.5)
  • Memory
  • Optical drive
  • Wireless card
  • Mini-PCIe
  • screen
  • DC jack
  • Battery
  • Touchpad
  • Plastics
  • Speaker
  • System board
  • CPU
Compare and contrast the components within the display of a laptop.
  • Types
  • LCD
  • LED
  • OLED
  • Plasma
  • Wi-Fi antenna connector/placement
  • Inverter and its function
  • Backlight
Compare and contrast laptop features.
  • Special function keys
  • Dual displays
  • Wireless (on/off)
  • Volume settings
  • Screen brightness
  • Bluetooth (on/off)
  • Keyboard backlight
  • Docking station vs. port replicator
  • Physical laptop lock and cable lock
Printers
Explain the differences between the various printer types and summarize the associated imaging process.
  • Laser
  • Imaging drum, fuser assembly, transfer belt, transfer roller, pickup rollers,
  • separate pads, duplexing assembly
  • Imaging process: processing, charging, exposing, developing, transferring,
  • fusing and cleaning
  • Inkjet
  • Ink cartridge, print head, roller, feeder, duplexing assembly, carriage and belt
  • Calibration
  • Thermal
  • Feed assembly, heating element
  • Special thermal paper
  • Impact
  • Print head, ribbon, tractor feed
  • Impact paper
  • Given a scenario, install, and configure printers.
  • Use appropriate printer drivers for a given operating system
  • Print device sharing
  • Wired
  • USB
  • Parallel
  • Serial
  • Ethernet
  • Wireless
  • Bluetooth
  • 802.11x
  • Infrared (IR)
  • Printer hardware print server
  • Printer sharing
  • Sharing local/networked printer via Operating System settings
Given a scenario, perform printer maintenance.
  • Laser
  • Replacing toner, applying maintenance kit, calibration, cleaning
  • Thermal
  • Replace paper, clean heating element, remove debris
  • Impact
  • Replace ribbon, replace print head, replace paper
Operational Procedures
Given a scenario, use appropriate safety procedures.
  • ESD straps
  • ESD mats
  • Self-grounding
  • Equipment grounding
  • Personal safety
  • Disconnect power before repairing PC
  • Remove jewelry
  • Lifting techniques
  • Weight limitations
  • Electrical fire safety
  • CRT safety – proper disposal
  • Cable management
  • Compliance with local government regulations
Explain environmental impacts and the purpose of environmental controls.
  • MSDS documentation for handling and disposal
  • Temperature, humidity level awareness and proper ventilation
  • Power surges, brownouts, blackouts
  • Battery backup
  • Surge suppressor
  • Protection from airborne particles
  • Enclosures
  • Air filters
  • Dust and debris
  • Compressed air
  • Vacuums
  • Component handling and protection
  • Antistatic bags
  • Compliance to local government regulations
Given a scenario, demonstrate proper communication and professionalism.
  • Use proper language – avoid jargon, acronyms, slang when applicable
  • Maintain a positive attitude
  • Listen and do not interrupt the customer
  • Be culturally sensitive
  • Be on time (if late contact the customer)
  • Avoid distractions
  • Personal calls
  • Talking to co-workers while interacting with customers
  • Personal interruptions
  • Dealing with difficult customer or situation
  • Avoid arguing with customers and/or being defensive
  • Do not minimize customer’s problems
  • Avoid being judgmental
  • Clarify customer statements (ask open ended questions to narrow the scope of
  • the problem, restate the issue or question to verify understanding)
  • Set and meet expectations/timeline and communicate status with the customer
  • Offer different repair/replacement options if applicable
  • Provide proper documentation on the services provided
  • Follow up with customer/user at a later date to verify satisfaction
  • Deal appropriately with customers confidential materials
  • Located on a computer, desktop, printer, etc
Explain the fundamentals of dealing with prohibited content/activity.
  • First response
  • Identify
  • Report through proper channels
  • Data/device preservation
  • Use of documentation/documentation changes
  • Chain of custody
  • Tracking of evidence/documenting process