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Freshdesk Training

 

Freshdesk TRAINING

Introduction of Freshdesk Training

Freshdesk training is provided by Global Online Training which is the best online training provider firm. Global Online Training is the perfect place to learn Freshdesk course. We are providing the best Freshdesk training at very affordable price. Our trainer provides training with real-time implementations. And Lets start a brief about Freshdesk Training its all about Exception customer support . in this freshdesk we have a records of agent and customer conversation it is know as ticket. The ticket may have query about the product or sometimes it can be a complaint it comes into your portal through various channels like email, face book, twitter and phone. The Candidate can choose the training timing according to their comfort. Candidate can also go on weekends or weekdays session.

Freshdesk Training Course Outline:

  • Program Name:  Freshdesk Training / Freshdesk Corporate Training / Freshdesk Online virtual classes.
  • Course Duration:  35 Hours.
  • Mode: Online virtual classes and corporate.
  • Timings: According to one’s feasibility.
  • Trainer Experience: 10+ years.
  • System Access: will be provided.
  • Batch Type: Regular, weekends and fast track.
  • Trainees will get the soft copy material.
  • Sessions will be conducted through WEBEX, GoToMeeting OR SKYPE.
  • Basic Requirements: Good Internet Speed, Headset.

Learn about Tickets in Freshdesk Training

In the Freshdesk Training as you login to that you have dashboard help desk so you can see here the tickets summary and support customer by resolving the tickets one by one and your customers can get updates and check progress about Their existing requests by looking it up in your support portal let’s have a look at the dashboard it’s an overview of all the activities in your help desk .

  • You can check out the number of tickets currently being handled in the tickets summary ribbon and how many overdue, open unassigned.
  • The dashboards here is a live feeds of all the activities in your help desk and let’s look at the tickets in this some tickets are unassigned and apart from this they are other tickets folders available here to organize your tickets
  • Once you click on the tickets you will see the detailed ticket view over here you can see the ticket and the conversation between you and customer all other replies in collapse into tiny little bubble to be expanded whenever you want.
  • The right column shows everything you need to know about the ticket you will find information such as ticket status the time its due and information about the request
  • The properties you can alter the tickets properties and make changes to its priority status and even the agent its assigned to this will help you organize the workflow and update the ticket

The categorization in Freshdesk Training

The categorization in Freshdesk to do this you have to jump into your admin in freshdesk and click on ticket fields and you can create a whole bunch of different fields in Freshdesk like single line textbox to create different context.

The dependent field is a multi-level drop down and deep level of customization in categories and problem and the area that the ticket is coming in from based on subsequent options open up for you.

Conclusion of  Freshdesk Training:

Global Online Trainings provides the Freshdesk corporate Training by best corporate trainer. Freshdesk Online training helps you to learn the different technologies in IT easily. Freshdesk is a new revolution and e-comers in the software industry. Our corporate trainer has 12 years of experience in Freshdesk Online Training. by industry allied Freshdesk Online Training for professionals aspiring to explore their professional career online classes are done by expert tutors. Global Online team will be available for 24 hours and will solve any queries regarding the Freshdesk Online Training.

 

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