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HP Business Service Management-online-training

HP Business Service Management Course Content

BSM Overview
  • Introduction to HP Business Service Management
  • Introduction to BSM  Challenges and Value
  • Understanding the BSM Architecture & Components
  • Introduction to the BSM GUI
BSM Deployment
  • Understanding Certified Deployments
  • Understanding High Availability Solutions
  • Understanding Sizing Using the Calculator
Business Process Monitoring Concepts
  • Understanding Business Processes
  • Introduction to Business Process Monitoring (BPM)
  • Determining Monitoring Preferences (Locations, Frequency & Thresholds)
EUM Overview
  • Introducing the New Look & Feel
  • Navigation in the EUM Admin
  • Understanding the Global Configuration Settings
Data Collectors
  • Introducing the Real User Monitor Concept
  • RUM Architecture Overview
  • Introducing the Business Process Monitor
  • BPM Architecture Overview
  • Business Process Monitor Deployment
  • An Introduction to Scripting & Scripting Concepts
  • Introducing VUGEN (Virtual User Generator)
  • Working with VUGEN  Recording Sessions
Monitoring Configuration
  • Introducing Script Repository
  • EUM Monitor Configuration  Understanding Script Parameters, Thresholds &  Other Monitor Properties
EUM administration
  • Managing Business Applications
  • Managing Data Collectors
  • Understanding Permissions in EUM
Alert Configuration
  • Understanding EUM Alerts
  • Alert Configuration & Customization
End User Management Reports
  • Overview of End User Reports
  • Understanding Reports & Report Types
  • Analyzing Report Data
RTSM Concepts
  • ITIL  Overview
  • RTSM Concepts
HP RTSM Introduction
  • HP RTSM Overview
  • Introducing the RTSM Interface & Main Application Components
  • Understanding the Basic Data Flow
  • HP RTSM How it Works
The Modeling Studio
  • Modeling Overview
  • Introducing the Topology Query Language
  • Creating Views
  • Working with Dependencies
Introduction to SiteScope
  • Identify the Key Product Features
  • Describe the Architecture & Data Flow
  • Identify SiteScope Monitoring Objects
Introducing SiteScope GUI
  • Access the SiteScope User Interface
  • Explore the Preferences Interface
  • Identify the Purpose of the SiteScope Health Monitors
  • Identify the Purpose of the SiteScope Diagnostics Tools
Planning and Designing a Monitoring Strategy
  • Describe the Best Practice Methodology for SiteScope Monitoring
  • Configure Heartbeats & Dependencies
  • Use a Best Practice Approach for Developing a Grouping Model
  • Use a Best Practice Approach for Planning a SiteScope Deployment & Deciding When to Monitor an IT Environment
Managing Groups and Monitors
  • Navigate the SiteScope Interface Using the Dashboard Tab
  • Create and Configure Groups & Monitors
  • Acknowledge Monitor Errors
  • Use Threshold Settings & Base Lining
  • Use Filters
System Availability Management(SAM)
  • Understand how SiteScope Communicates with BSM
  • Access SiteScope from SAM
  • Integrate SiteScope Data with BSM’s Configuration Items
User Reports
  • Report manager Overview
  • Report types
  • The Report manager UI
  • Working with Custom reports
  • Introduction to Service Level Management
  • SLM Terminology
  • SLM Administration Overview
  • SLM Application Reports
Quick Review
  • Understand & Explain the Topics Studied in the Previous Day
Service Health
  • Service Health Overview
  • How Service Health Works
  • Service Health Administration
  • My BSM Overview & Terminology
  • Creating Your MyBSM Workspace
  • Available BSM Components
Platform administration
  • Infrastructure Setting Manager Overview
  • Database Management
  • Audit log Overview
  • User and Permissions Management