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ITIL intermediate st training

Introduction to ITIL Intermediate ST Training Course:

ITIL Intermediate Service Transition  in short called as  ITIL Intermediate ST. The Service Transition module is one of the certifications within the ITIL Service Lifecycle work stream. This module mainly focus on the process & practice elements & management techniques required to build, test & implement products & the services. It demonstrates how service transition can apply to other stages of the IT Service lifecycle & can underpin decisions during the Strategy & Operations phases. While you register for ITIL Imtermediate ST Training you learn  how to plan & manage the move into initial operation for the new or revised resources created during the Service Strategy & Service Design stages of the ITIL Service Lifecycle. In addition to providing  guidance on techniques for organizing & managing the transition.

Itil Intermediate St online training course content

Introduction & Overview
  • Purpose & objectives
  • Linking service transition
  • Service transition creates business value
  • Service transition principles
Key Principles of Service Transition
  • Establishing a formal policy & common framework
  • Supporting knowledge transfer
  • Anticipating & managing course corrections
  • Ensuring involvement of service transition requirements
  • Optimizing service transition performance
Primary ITIL Processes within Service Transition
  • Change & Knowledge management
  • Service asset & configuration management
  • Release & deployment management
  • Other considerations
Managing People through Service Transitions
  • nature, purpose & value of supporting service
  • Managing the communications & commitment
  • Managing the organizational & stakeholder change
  • The Stakeholder management
  • The role & requirements of service transition Organizing
  • Roles & responsibilities
  • Applying service transition to the multiple circumstances
  • Identifying the to organizational context
Technology-Related Issues
  • Defining technology & tool requirements
  • Analyzing the technology requirements
  • Supporting service transitiony
  • Integrating service transition into entire lifecycle
  • Matching technology to organizational situation
Implementing & Improving Service Transition
  • Implementing service transition in a virtual
  • Challenges facing service transition
  • Identifying CSFs & risks that affect the viability
  • Establishing critical success factors
  • Estimating benefits  & risks for new or changed services
  • Incorporating external factors into analysis