MS D365 Field Service Training

MS D365 Field Service Training

Introduction to MS D365 Field Service Training:

Our program on MS D365 Field Service Training helps you provide the trainers for the companies, of those wanting to learn and establish a skillful team ahead, we help you learn all the technical concepts and help you learn and it is used to designed for businesses who carry out work on-site at a customer’s home or premises. It can also include installation, scheduled or recurring maintenance, or responding to break/fix issues. For more information on MS D365 Field Service Corporate Training classes, register with us or call our helpline to find best training guides for Corporate and Classroom training programs and become a better executive. Global Online Trainings is one of the best IT Training delivering Partners, we can gather up profound trainers for all the possible latest technologies at Hyderabad, Bangalore, Pune, Gurgaon and other such IT hubs.

Prerequisites for MS D365 Field Service training:

  • Basic understanding of Dynamics 365 features, functionality, and navigation.
  • You should have basic knowledge of Microsoft Office applications like Outlook, Excel.
  • You should be comfortable in using Computer/Laptop and surf internet
  • Basic understanding of Microsoft Dynamics 365

MS D365 Field Service Corporate Training Course Outline:

  • Course Name: MS D365 Field Service Training
  • Duration of the Course: 40 Hours (It can also be optimized as per required period).
  • Mode of Training: Classroom and Corporate Training
  • Timings: According to one’s Feasibility
  • Materials: Yes, We are providing Materials for MS D365 Field Service Corporate Training (We will get the soft copy material)
  • Sessions will be conducted through WEBEX, GOTOMETTING or SKYPE
  • Basic Requirements: Good Internet Speed, Headset.
  • Trainer Experience: 10+Years
  • Course Fee: Please register in our website, so that one of our agents will assist you

Overview of MS D365 Field Service Corporate Training:

Microsoft Dynamics 365 for Field Service works in tandem with the Dynamics 365 Customer Service application to help organizations manage field-based service teams. The Field Service app includes these capabilities:

  • Work order management.
  • Scheduling, dispatch, and routing of field technicians to customer sites.
  • Repairs and returns management.
  • Inventory management.
  • Mobile app for field technicians.


IOT – Boost efficiency: Leverage the efficiency that the internet of things enables to detect, diagnose and solve problems. Automatically create and schedule work orders, dispatch technicians with the right skill sets and equipment, and enable them to access customer information from their mobile devices. Go from scheduled services to just-in-time predictive maintenance; repair, clean, and replace parts only when needed.


Optimize your resources: Automate scheduling to fit in more appointments per day and match specialists with customer demand for specific skills, priority, location, and estimated appointment duration. Empower dispatchers to manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board. Streamline inventory management and improve first-time fix rates by synchronizing and tracking inventory down to the truck level with real-time visibility.


Empowering your technicians: Empower technicians with state-of-the-art technology such as mixed reality video calling, annotations, and file sharing—allowing them to solve problems correctly the first time.

Why D365 for Field Service for your business?

FSA’s built-in intelligence, can effortlessly resolve service issues before they appear, overcome operational costs, and gain a healthy onsite experience. It ensures to improve your service schedule with dynamic routing, resource skill matching, and decreased travel time. FSA helps you to magnify real-time communication and collaboration between the logistic verticals of customer service, dispatch, field agents, and customers.


Capabilities of MS D365 Field Service Corporate Training:

Field service capabilities include:
  • Work orders to define the service work needed primarily (but not exclusively) at customer locations.
  • Scheduling and dispatch tools to manage resources and equipment needed for customer service, visualize onsite appointments, and optimize service schedules with efficient routing and resource skill matching.
  • Communication tools to enhance collaboration between customer service agents, dispatchers, field technicians, customers, and other stakeholders.
  • An easy-to-use mobile application that guides technicians through schedule changes and service work.
  • Asset management capabilities to keep track of customer equipment and service history.
  • Preventive maintenance by automatically generating recurring maintenance appointments for equipment.
  • Inventory, purchasing, and returns capabilities to manage truck stock, purchase order requests and fulfillment, and product returns.
  • Billing capabilities to generate invoices based on products and services delivered to customers.
  • Time tracking to help you track how resources are spending their time, whether they’re traveling, on break, or working.
  • Analytics for reporting on key performance indicators for managing work orders, scheduling activities, and interacting with customers.

Key Roles for MS D365 Field Service Training:

  • Customer service agents triage incoming requests and determine when to create work orders for onsite visits. Agents primarily use the application through a web browser.
  • Service managers track performance metrics and oversee service delivery, finding ways to increase efficiency and standardize processes. Service managers primarily use the application through a web browser.
  • Dispatchers review and schedule work orders, and assign them to resources on the schedule board through resource availability searches, and through a fully automated resource scheduling optimization add-in. Dispatchers primarily use the application through a web browser.
  • Field technicians manage their assigned work orders using the mobile app on a phone or tablet, and perform maintenance and repairs onsite at customer locations.
  • Inventory managers ensure field technicians have what they need to complete their service calls. Inventory managers also handle product returns and purchase new inventory. Inventory managers primarily use the application through a web browser. At Global Online Trainings we also provide training for MS D365 Plan and Maintenance Training from our experienced trainers. 


Conclusion to MS D365 Field Service Training:

Global Online Trainings is a primary corporate training, we have determined and proved in many cases with our trainings, our students have also given good feedback about Sharing knowledge and technical aspects in MS D365 Field Service Corporate Training at Global Online Trainings. We are also providing Corporate and classroom Training by the best real-time training experts. Our Corporate Training Programs are the best and have the most veteran industrial experts and they have complete knowledge on all Advance technical phase in the MS D365 Field Service Online training, you will come to know many things, this Training will help you in career to reach high levels.

Global Online Trainings provides MS D365 Field Service Corporate Training by most experienced Trainers. We are best in providing the online mode for MS D365 Field Service Training and we are providing the video tutorials and job support for MS D365 Field Service Training. We also provide the classroom training for MS D365 Field Service Training at client permission in Noida, Bangalore, Gurgaon, Hyderabad, Mumbai, Delhi, and Pune.

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MS D365 Field Service Training