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Ms Scsm 2012-online-training

MS SCSM 2012 TRAINING Course Introduction:

MS SCSM 2012 TRAINING course at Global Online Trainings you will learn how to deploy and configure System Center 2012 R2 Service Manager, how to upgrade an existing Service Manager environment and how to customize System Center 2012 R2 Service Manager to be in line with corporate standards.

MS SCSM 2012 Training is ideal for IT professionals who need to configure, manage and operate sites and supporting systems. MS SCSM 2012 Training mostly course focuses on use of Service Manager with other System Center products after its installation. Register today at the website for the best training by the real time and the subject matter experts.

Ms Scsm 2012 Online Training Course Content

System Center 2012 Service Manager
  • History & Evolution of System Center 2012
  • System Center 2012 Product Suite , Licensing Service Manager
Overview of ITIL & MOF
  • Introducing ITIL & MOF
  • Role of a Service Desk
  • Applying ITIL and MOF to Service Manager 2012
Design & Deployment Considerations for Service Manager 2012
  • Service Manager 2012 Architecture
  • Analyzing the Deployment Scenarios
  • Preparing the Deploy Service Manager 2012
Installing & Configuring Service Manager 2012
  • Navigating Service Manager Console
  • Registering Data Warehouse
  • Working with the Management Packs
Managing Service Manager 2012 Security
  • Role-Based Access Control
  • User Roles in Service Manager 2012
Extending the Service Manager 2012 with Connectors
  • Configuration Management Database
  • Role of Connectors
  • Installing & Configuring Connectors
  • Importing the Data Using CSV Files
Incident Management
  • Incident Management Settings
  • Problem Management Settings
  • Incident Management Lists &  Views
  • Creating Incident Request Templates
  • Using Templates with the Incidents Requests
Change Management & Activity Management
  • Implementing Change Management Process
  • Examining Activities
  • Customizing Change Management Lists & Views
  • Creating Change Requests & Activities , Templates
Release Management
  • Customizing Release Management Lists & Views
  • Creating Release Records & Templates
  • Management the Event Workflows
Service Level Management
  • Creating a New Calendar &  Metric Item
  • New Service Level Objective
  • Configuring the Notifications
Using Self-Service Portal
  • Self-Service Portal
  • Service Catalog
  • Creating Service Offerings & Request Offerings
  • Customizing Self-Service Portal
Managing the Data Warehouse & Reporting
  • Navigating Data Warehouse Workspaces
  • Defining the Data Warehouse Jobs
  • Different Data Warehouse Reports
  • Configuring the Data Retention Settings
  • Windows PowerShell cmdlets
Orchestrator 2012 & Service Manager 2012 Integration
  • Navigating Orchestrator 2012
  • Creating the Runbooks
  • Working with the Integration Packs
  • Integrating Orchestrator 2012 with the Service Manager 2012
System Center 2012 Service Pack 1
  • Deploying & Exploring Service Pack 1
  • Service Manager 2012 Integration