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Order and Service Mgt

Order and Service Mgt Course Content

Order and Service Management
  • OSM Process Architecture
  • OSM Component Architecture
  • OSM Model Entities
  • Lifecycle Policy
  • Roles
  • Order Data
  • Tasks and Activation Task
  • Tasks and Activation Task
Managing Orders Using the Task Web Client
  • Creating a New Order
  • Specifying the Order Type
  • Supplying the Order Data
  • Copying an Order
  • Executing a Task in the Worklist
  • Previewing Orders
  • Process History
  • Displaying the Process History and Change State/Status
Design Studio
  • Workbench
  • Resources
  • Workspaces
  • Design Studio Perspectives
  • Cartridge and Data Element View
  • Studio Design Editors
  • Navigating Within Projects and Environment Perspective
  • Modifying and Deploying a Cartridge
Understanding Data for Orders and Tasks: Data Schema
  • Data Schema
  • Understanding Data for Orders and Tasks
  • Editing a Role and Creating a New Role
  • Editing Task Permissions
  • Editing a Process Flow
  • Editing the Order Lifecycle Policy
  • Building a Cartridge Package
  • Order Template
Sales Order Data Dictionary: Control Data
  • Persisting the Original Sales Order in OSM Order
  • Sales Order Template: Headers
  • Tracking Fallout Data in OSM Order
  • Sales Order Template: Fallout
  • Tracking Fulfillment Life Cycle
  • Sales Order Template: Order Life Cycle
  • Tracking Request/Response Messages
  • Sales Order Template: System Interaction and Fulfillment Management
Enhancing the Task User Interface
  • Manual Task Assignment
  • Information Behavior
  • Adding User Assistance
  • Configuring User Assistance
  • Enhancing Data Display
  • Configuring the Password and Tabular Format
  • Incorporating Business Logic and Displaying a Calculated Value
  • Making a Field Appear Conditionally and/or read only
Customizing The user interface
  • Modifying the Inheritance of Behaviors
  • Evaluating Behaviors at Run Time
  • Using Flexible Header Fields
  • Displaying Flexible Header Fields
  • Defining Filters
  • Custom Menu Items and Actions
  • Query Tasks
  • Configuring Query Tasks
Using Data Instance and Lookup Behaviors
  • Creating an Inline Data Instance
  • Creating a Data Provider
  • Configuring an XML Data Provider
  • Creating a Data Provider Data Instance
  • Using the Lookup Behavior to Create a Drop-Down List
  • Create a Drop-Down List Using Lookup Behavior
  • Alternate Representations of a Drop-Down List
  • Survey of Data Providers
Enhancing the Process Flow
  • Managing Complexity with Subprocesses
  • Multiple Instances of Entities in an Order
  • Configuring, Implementing and Displaying Multiple Instances
  • Configuring and Executing Multi-Instance Tasks
  • Configuring a Multi-Instance Subprocess
  • Configuring Conditional Processing
  • Using Rule Tasks , Timer Delay and Event Delay Task
Integrating with External Systems Through Automation
  • Automation Framework
  • Manual to Automated Transformation
  • Conversion to Automated Task
  • Manual and Automated Tasks
  • Automation Framework and Plug-ins
  • Automation Event Types
  • Configuring Automation
  • Integration with Middleware and Activation Task
Developing Automation
  • Developing Automation Plug-Ins
  • Automation Contexts
  • Developing Custom Automation Plug-Ins
  • Automation Data
  • XQuery Example
  • Retrieving the Correlation from the JMSCorrelationID Message Header
  • Retrieving the Correlation from the XML Body
  • Correlation with Separate Sender and Receiver Tasks
Modeling Notifications
  • Notifications
  • Sources of Notification
  • Order Notification: Data Change Notifications and Milestone Events
  • Order Lifecycle: States and Transitions
  • Order Notification: Milestone Events and Jeopardy Notifications
  • Task State Change Events
  • Task Exit Status Events and Jeopardy Notifications
  • Task Web Client Notifications
Interfacing to Order Source Systems
  • Message Structure Definition
  • XML Schema and Data Dictionary Nodes
  • CreateOrder Web Service
  • Order Recognition Rule: Recognition and Transformation
  • Data Transformation Rule
  • Order Data Rule
  • Validation Failure
  • Catch-All Recognition Rule
Interacting with Orders in OSM
  • Interacting with Orders in OSM
  • Order Lifecycle
  • Order Interactions and Lifecycle Policy Management
Order Change Management
  • Order Change Management Concepts
  • Order Change Management Concepts
  • Order Change Management Concepts
  • Order Change Management Concepts
  • Accepting or Rejecting a Revision Order
  • Submitting an Amendment: XQuery Context
  • Analyzing Data Differences and Configuring Data Significance
  • Checking Permissions to Allow or Postpone Processing of the Revision
Order Change Management part 2
  • Compensation Task and Compensation Plan
  • Change Management Flow
  • Automated Tasks and Automators
  • Building and Executing a Compensation Plan
  • Identifying Tasks That Need to be Compensated 1
  • Determining the Compensation Process
  • Change Management Flow and Modeling Entities
  • AmendDo Execution Mode
Fallout Management
  • Fallout Management Lifecycle
  • Fallout Scenario Failure in a Downstream System
  • Fallout Scenario Failure in a Downstream System
  • Fallout Scenario Failure to Process in a Timely Manner
  • Fallout Scenario Failure in Order Creation
  • Fallout Scenario: Failure in Runtime Execution
  • Fallout Scenario: Ordering the DSL Broadband Service
  • Fallout Notification and Process Exceptions
Managing Security
  • Configuring a Role
  • Security Considerations by Scope and by Permission Type
  • WebLogic Groups
  • Security Credentials and Callback
  • OrderViewAccessProvider Callback Interface
  • Order Lifecycle Policy
  • Configuring Filters
  • Task Views and Permissions and Behaviors
Sizing, Performance, and Tuning Considerations
  • Performance Monitoring
  • Performance Tuning
  • Design and Implementation Factors Affecting Performance
  • OSM Components Configuration Best Practices
  • Vertical Scaling and Horizontal Scaling
  • High-Availability Architecture
  • High-Availability Architecture
  • Garbage Collection Tuning – Choice of Algorithm
Rapid Offer Design and Order Delivery
  • Rapid Offer Design and Order Delivery
  • RODOD Solution Architecture
  • RODOD Solution Approach: Key Guidelines
  • RODOD Solution
  • Oracle’s RODOD Solution Components
  • Oracle’s RODOD Fulfillment Topology and Fulfillment Functions
  • Fulfillment Flows
  • Oracle Communications Order to Cash: Overview
Order and Service Management
  • OSM Process Architecture
  • OSM Component Architecture
  • OSM Model Entities
  • Lifecycle Policy
  • Roles
  • Order Data
  • Tasks and Activation Task
  • Processa
Managing Orders Using the Task Web Client
  • Creating a New Order
  • Specifying the Order Type
  • Supplying the Order Data
  • Copying an Order
  • Executing a Task in the Worklist
  • Previewing Orders
  • Process History
  • Process History