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SAP BCM  Training

SAP BCM Training

Introduction to SAP Business Communications Management
  • Capabilities & Features
  • Communication Desktop (CDT)
  • Directory & Presence Services
  • CRM & ERP Integration
  • Communications-Enabled Business Processes (CEBPs)
  • Interactive Voice Response (IVR)
  • Monitoring & Reporting
  • Deployment Options
Competitive Landscape
Strengths & Weaknesses
Calculating Return on Investment (ROI)
Key Learnings