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sap claim management training

Introduction to SAP Claim Management:

SAP Claim management Training is an application that allows users to create & settle claims. Brand owners and consumer products companies can create & settle claims in the market development funds (MDF) &  trade promotion management (TPM) business scenarios respectively. Channel partners can create claims to request reimbursement from brand owners in the MDF business scenario.

 SAP Claim Management Training at Global online trainings is coordinated by best industry experts and the insurance claim management course tutorial is prepared with best industry updates for offering participants best professional insight over modules. The training is available for individual & corporate batches. To know more about this online SAP training course contact at helpdesk of Global Online Trainings


Sap Claim Management Training Prerequisites:

  • SAP129– SAP Navigation
  • FS300– SAP for Insurance Overview

Insurance Claim Management course Content:

Topic 01: Main business objects
Topic 02: Access modes
Topic 03: Claim notification process
  • Claim creation in notification mode
  • Duplicate check
  • Policy snapshot
  • Data capture
  • Coverage validation and coverage referrals
  • Task overview
  • Performer and task assignment
Topic 04: Claim handling process
  • Handling claims in expert mode
  • Participants
  • Damaged objects & Injured persons
  • Subclaims
  • Claim items
  • External service & catalog integration
  • Negotiation
  • Litigation
  • Reserves
Topic 05: Claim fulfillment process
  • Compensation Calculation
  • Payments
  • Create Payment & Payment Types
  • Compensation calculation
  • Payment authorization
  • Transfer to FS-CD
  • Further payment features
  • External Bill Review
Topic 06: Claim Recovery Process
  • Refund
  • Subrogation
  • Salvage
  • Multiple Insurance
Topic 07: Claim Management supporting features
  • Incoming documents
  • Outbound correspondence
  • Notes & Memo Pad
  • Business Rules Framework
  • Activity management and Workflow
  • User interface configuration
  • Authorizations
  • Reporting

Overview of SAP Claim Management Training:

SAP Claims Management enables claim handlers to work more efficiently &  resolve claims faster & more accurately. It also provides claim managers greater insight into the team work activities. Claim Management ensures that the subsequent claims, resulting from variances, against the contract partner can be prepared & submitted at the appropriate moment or claims by the contract can be headed off. The Project System supports Claim Management using a notification type called claim. You can use these notifications to document variances from your project plan, name the person responsible &  initiate follow-up activities.

The following are among the points you enter in the claim:


  • Cause of the variance
  • Costs arising from the variance
  • Person or group responsible
  • Actions and tasks to be initiated because of the variance

The integration of the unit costing with the claim & the link to workflow functions in the R/3 System ensure efficient Claim Management execution.



Claims management is integrated with:

  • MDF
  • TPM
  • SAP NetWeaver Business Warehouse
  • CRM Funds Management
  • Financials
  • Controlling
  • Dispute Management

Features of SAP Claim management Training:


  • Claims in the MDF business scenario:

The brand owner & the channel partner can create claims in the MDF business scenario.


  • Claims in the TPM business scenario:

The consumer products company can create & settle claims in the TPM business scenario.


  • Validation Sheet:

The validation sheet helps you to decide whether a customer’s claim is valid.


  • Claim settlements:

Claims can be processed for payout.


  • Prepayments:

The consumer products company can create prepayments in the TPM business scenario.


  • Chargebacks:

The consumer products company can recover funds from a customer.


  • Write-Offs:

The consumer products company can “write off” amounts that are either unresolved or uncollectible.


SAP Claim Management Training – Goals:

  • Prepare for the Claims Management Configuration course FS335
  • Gain a sound understanding of the standard business processes & individual components within Claims Management

SAP Claim mangement Training-Audience:

  • Application Consultant
  • Program/Project Manager
  • Business Process Owner/Team Lead/Power User