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SAP Cloud for Customer Training

SAP Cloud for Customer Training


SAP Cloud for customer Training is much more robust, complete and mature solution than its predecessors. It comes with pre-packaged integrations to SAP CRM and SAP ERP, Mobile interfaces, strong social features. The entire product can be seen as a combination of a Integrated social features of JAM, browser based Silver light UI, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration scenarios.The overall architecture of SAP Cloud for customer is that of a multi-tenant architecture which means that the SAP Cloud for customer and the Integration component itself is shared with other customers. There is a single-tenant model for customers which is a private edition for additional cost. 

The multi-tenant model means that whenever SAP releases or upgrades a patch it may overwrite some of the custom solutions built on top of the SAP Cloud for customer solution. SAP Cloud for Customer(C4C) is making its presence felt in the CRM market with its inbuilt integration to SAP CRM, ECC and several other Third party applications. Global Online Trainings provides quality SAP Cloud for Customer online training.

SAP Cloud for Customer Training COURSE CONTENT:

Warm Up
  • Introduction of SAP C4C
  • SAP C4C Overview
  • System Landscope
  • Industry solutions
  • Tenant Landscape
  • On Premise SAP CRM vs SAP Cloud Implementation
  • Integration to SAP On-Premise
Master Data /Functionality
  • Account and Contact Management
  • Organizational Setup and Management
  • Product Management
  • Systems
  • Partner Processing
  • Date management
  • Status management
  • Actions
  • Text Management
  • Exercise
  • Fun tune funcationality
  • 1st Implementation project
  • Introduction Of Sales
  • SAP C4C -Sales Overview
  • Lead Management
  • Opportunity Management
  • Quotation Management
  • Back Office Integration(ECC N SAP CRM)
  • Surveys
  • Visit Planning and Execution
  • Territory Management
  • Pricing Management
SAP C4C -Marketing
  • External List management
  • Campaign Management
  • Target Group
  • Survey suite
SAP C4C - Service
  • Overview
  • Solution Overview