SAP Service Management Training Course Introduction:
SAP SM is all about service management with SAP system. The certified professionals of this SAP module can manage customer demand and customer integration most effectively under different programs for better business administration and business analysis. Global Online Trainings offers professional and comprehensive training for all its participants so that availing SAP certification in SM module becomes easy and obvious for them.
Online SAP SM training by Global Online Trainings is arranged by industry aware and subject matter experts so that students besides learning can develop excellent Business insight for managing real life challenge in business administration. SAP SM training classes are arranged on virtual platform so that students can get excellent hang of regular classroom. Here besides individual training, corporate batches are given training and insight on SAP SM.
SAP Service Management Training Course Content:
Topic 1: Introduction to Solution Manager
Topic 2: Landscape Management Database
Topic 3: System Preparation (Solman_setup)
Topic 4: Project Implementation and Administration
Topic 5: IT Service management-Application Incident Management
Topic 6: IT Service Management - Change Request Management
Topic 7: Root Cause Analysis
Topic 8 :Business Process Monitoring
Topic 9: QGM
SAP SM Training outline:
Course Name: SAP SM Training course
Duration: 35 Hours
Mode of Training: Online virtual classes and corporate
Timings: According to one’s feasibility
System Access : will be provided
Batch : Regular , weekends and fast track
Trainees will get the soft copy material in form of PDF OT WORD
Sessions will be conduct through WEBEX, GOTOMEETING OR SKYPE.
Basic Requirements Good Internet Speed, Headset
Batch types : Fast Track, weekends, regular according to your feasibility.