Introduction of Oracle Zendesk Training:
Zendesk is provided by ‘Global Online Training’ which is one of the best online training providers in India. Global online trainings take our unrivaled classroom experience straight to your computer with real time classes. Zendesk Online Training available anywhere you are from home or office. Global Online Trainings providing the best Zendesk training at a reasonable price. Before going to the details of Zendesk training, let’s have a look at the basics of Zendesk. Let’s see what exactly Zendesk is. Zendesk provides one of the easiest to install and customisation customer relationship management tool. Our customers’ service centers receive requests and make sure the correct support teams are working on them. Zendesk helps TechOps stay organized and communicates with our customer. We use to create tickets, documents and file upon or request.
This is all about the basic information of the Zendesk. We will cover all the complete information in our Zendesk training.
Mode of Training: Zendesk Online training/Zendesk corporate training/Zendesk Virtual Web training.
Duration Of Program: Can be optimized as per required(30 Hours).
Materials: Yes, we are providing materials for best Zendesk online training.
Course Fee: please register in our website, so that one of our agents will assist you.
Trainer Experience: 10+ years.
Overview of Zendesk Training:
Zendesk is software for a better customer service, customer service starts with a question an email email, phone call, chat and searching your help center. Zendesk collects all these conversations and brings them into one place, which is easy to set up and simple to use. For support agents it highlights conversations that require attention enables work on multiple tickets at the same time and provides the tools and information you need to solve an issue, even if that stuff doesn’t come from Zendesk. When an issue requires input from other people in your company. Zendesk makes it easy to collaborate and work as a team. All these interactions are tracked by the index, it providing valuable data about your company as well as analysis of your performance and how it compares to your peers. So whether you are managing a team of one or a team of a thousand, you will have a real sense of how things are working. Zendesk is for improving the relationship between your business and your customers.
Learn about Login and Navigate in Zendesk Training:
- Launch Zendesk by clicking on the chrome shortcut on the front office computer.
- It will automatically take you to Annenbergtechops.zendesk.com /agent
- Select the correct account and check the box then click the sign in button.
- The agent interface is where ticketing happens, at the top you will create new tickets from the add tab.
- You will use search to find specific content and search by keyword customer name assigned agent and other notes.
- This is helpful when someone asks for an update on an existing ticket.
- The bar on the left side offers access to your home screen, where you will see tickets and the latest updates that might need your attention.
- Next step you will find views which organizes and filters tickets
How to Create a Ticket as the requester:
A ticket records the conversation between an agent and the person requesting help. Often the requester will submit their own ticket. They visit our website or send us an email to submit a ticket. will see how it works
- The requester will start at Annenberg tech ops and they will check on a button and enter their email address and describe the request
- They will click submit and the ticket will be created in Zendesk
- Requesters can also email ASCtech at USC.edu. their emails will create a ticket in Zendesk
- In your agent interface open views and find it in the new default tickets view.
Learn about Customer support on Zendesk Training:
Apart from of the different type of customer support you present, the single stable for every one support organizations is that regulars look for you out to assist them determine their problem. At this time are a few of the options that your clients have for approach you.
- To Send an email to customer
- Complete you to supporting request form in the portal of Zendesk Support
- Fill the all details and support request form on your personal web site
- Contact you on the cell phone
- Text or message chat with you
- Send you a message tweet
- Post on your comment on your Facebook wall
The entire of these message options are referred to as social media channels. You will make a decision which type of channels you want to allow in your Zendesk and how to your clients can contact you.
Working with ticket in Zendesk Training:
- A ticket is a conversation between a customer and your company. a ticket is a conversation which can be solved.
- Whenever a customer contacts you through one of the eight Zendesk channels, a ticket is created automatically and can be found here in your views.
- Views are customizable collections of tickets. All new tickets show up here in the all unsolved tickets view.
- Solving tickets involves two basic activities are organization and conversation.
- In Organization every Zendesk ticket has requester and an assignee. The requester is the person who contacted you, usually the customer.
- The assignee is the person in your company currently responsible for the ticket. You can switch the assignee at any time depending on who is best equipped to solve the ticket, which might be you.
- Ticket assignment is an important part of how Zendesk works and a ticket must have an assignee in order to be solved. The other fields are optional, but help with organization and workflow automation later on. The conversation happens over here. Reply to the customer, and include any other colleagues by adding them to the CC field. When you submit a comment to a ticket you also choose its status
Conclusion of Zendesk Training:
Global online training team provides a successful combination of large customer service knowledge and depth product experience information to help you deliver differentiated customer knowledge. From a planned performance to always-on service, we build sure you get the most excellent worth out of Zendesk. Global Online Training is the best for Zendesk training. We are the best online training providers; we just don’t teach you the technologies rather we make you understand with live examples, the sessions we conduct are interactive and informative. If the candidates miss any of the sessions due to some unavailability, we will give assurance for backup sessions. Global Team will be in switch on mode for 24/7 and will solve any issues regarding the training, timings, trainer or server. We are ready to solve any issues within no time. We are providing the best online Zendesk training at a reasonable price. We have core team of experts for this Zendesk training. As it is an online training, the training timings will be the candidate feasibility. For details of this Zendesk training course, you can contact with the Global online training team.